When you register on our platform, we collect your name, email address when you signup. A lot of other details you enter, like name, NMLS, phone number, and relevant business information to complete your application for broker package approval. These will be stored in our system, so that same can be delivered to all lenders you work with. Depending on your company role, we may also request the last 4 digits of your Social Security Number. We also collect technical diagnostic data automatically as you use the platform. The TPO business requires everyone to submit relevant documents like, Resume, DBA, Policy documents etc.

Yes. To enhance the accuracy and completeness of our services, such as verifying credentials through the NMLS - we may supplement the information you provide with data from trusted third-party sources as and when required.

We use your information to streamline your onboarding with lenders, communicate with you about your account and applications, improve our platform, and occasionally market our services. Technical data helps us diagnose, monitor, and fix performance issues.

Analytics and error-monitoring data, such as page views and interaction patterns, is strictly used to improve platform performance and fix bugs. It is never used for advertising or third-party marketing.

Your profile information is only shared with a lender when you explicitly consent to initiate an application with that lender. We may share limited, anonymized diagnostic data with trusted technology processors under strict data-processing agreements. We do not sell or share your information with any other third parties.

Once your information or documents are shared with a lender, they cannot be retracted from the lender's records, as lenders are required to retain that data for their own regulatory compliance purposes.

We implement industry-standard security measures including SMS confirmation before submitting your application to lender, encrypted data transmission (TLS), and role-based access controls. We encourage all users to maintain strong security practices on their own devices and accounts as well.

Yes. You have the right to access, modify, or delete your personal information at any time through our platform. To request full account and data deletion, you can contact our team via email.

We retain your information for as long as you don't request removal, as of now. We may, in future, start deleting the data after a few months of inactivity automatically. However, you may request deletion of your account and associated data at any time by emailing us.

Yes. Our platform is designed exclusively for individuals who are at least 18 years of age.

Any updates to our Privacy Policy will be published on our website with a revised effective date at the top of the document. We encourage you to review the policy periodically to stay informed.

For any privacy inquiries, please reach out to our team directly. We are happy to address any concerns regarding your data or our practices.